Duration – 7 Months | Region – Germany

In 2016 SHC established, in cooperation with an international acquirer, an organisational and technical concept for its scheme fee billing and restructuring of its scheme-responsible department. After intensive internal and analytical phases in this department, the IST processes were documented and interim and target processes were defined in close exchange. For the successful implementation of the concept, SHC also specified a support tool for the recording, maintenance and billing of scheme fees. After a test phase, the concept was successfully implemented.

Project Team SHC


The most important tasks of SHC in the project

  • General analysis of the scheme-responsible department
  • Analysis of the IST processes
  • Definition of interim processes
  • Configuration of the target processes as well as digitalisation processes
  • Deduction of the Functional Specifications from the digitalisation processes and the previously created Product Requirements Document (focus: scheme fee recording, invoice verification, reporting, forecast)
  • Definition of the Use Cases and definition of the interface with regard to the databases to be connected

The most important results

  • Acceptance of the process definitions by the customer
  • Acceptance of the Functional Specifications by the customer
  • Specification of a tool for implementing and processing scheme fees (Scheme Fee recording tools)
  • Successful introduction of the newly generated processes for the change and the new introduction of scheme fees