Duration – 24 Monate | Region – Switzerland
Standardization of the Swiss ATM market as part of a business process outsourcing project for an international acquirer in cooperation with the top 5 major banks in Switzerland.
Projekt Team SHC
KLAUS SCHOEPFLIN, RONNY MÜLLER, FLORIAN MÜLLER, CHRISTINA SCHOEPFLIN, LISA ZELLER
Most important tasks of SHC in the project
- Development of the outsourcing strategy necessary for the implementation of the project
- Project planning, management and leadership of the teams involved on the part of the customer and external partners
- Development of sales (ATM BPO) and acquisition of the top 5 major banks in Switzerland
- Development of operation and migration concepts as well as development of SLA contracts
- Service provider selection procedures in the areas of cash logistics and cash management
- Establishment of the Operation division as part of the implementation of the operating
The most important results
- Delivery BPO business model, all processes and contracts.
- Acquisition and successful implementation of the first customer.