Duration – 7 Months | Region – Germany
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A major international acquirer was faced with the challenge of responding to changing customer expectations and structural changes in payment transactions. To this end, a strategy with derived measures for the following objectives was to be developed: |
- Increase of dealer coverage
- Increase in new customer acquisition and attractiveness for sales partners
- Reputation improvement
- Acceleration of the process speed and Strengthening of customer loyalty
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Together with its client, SHC developed the strategy, created measures in the form of project profiles, calculated the business case and steered the implementation of the measures in a programme management through to successful piloting. |
Project Team SHC
ROBERT HEINZ, DENIS WORM, LUKAS ZÜHLKE, MARTIN BAZELT, LISA ZELLER, GABRIELA ZAVADA
Most important tasks of SHC in the project
- Development of a sustainable strategy
- Derivation of suitable measures, preparation of project profiles for implementation and initial cost, revenue and implementation assessment
- Setting up a program management with a direct reporting channel to management
- Creation of a phase plan for the implementation of the individual projects
- Conceptual design of the measures
- Program control via PMO and responsible program manager until pilot (all goals were achieved in time and budget)
- Expert advice and support for the implementation of individual projects
- Transfer of the program to the line organization of our client
The most important results
- Clear strategy elaboration to achieve the set goals
- Description of concrete measures for strategy implementation Market studies and conceptual design of measures
- Setting up the organization to implement the measures
- Successful piloting of the measures set in phase 1 in time and budget
- Smooth transfer of tasks to the line organization